Need help? Join our community or check the FAQs below.
Join our Discord server to get real-time help from our team and other members.
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or open Discord directlyMark it as "Not Working" in your purchase history. Contact us on Discord with your order details and we'll issue a replacement or refund.
Instantly! As soon as your payment is confirmed, you can access your codes from your dashboard.
Sometimes there is a minor delay. Refresh the page after 2 minutes. If it's still missing, open a ticket in Discord.
Two channels, and they are not interchangeable. Discord is the fastest — community and staff are both there, and most code problems are settled the same day. E-mail to [email protected] is the channel of record: complaints, withdrawal notices and data-protection requests should go there, and we answer within two working days.
Full trader identity and postal address are on our imprint page.
A message with these four things is usually resolved in one reply. Without them the first reply is just us asking for them.
Almost always a display bug in the Pokémon TCG Live client rather than a used code. Close the app fully — not just to the background — and relaunch. The packs are usually already in your collection.
Codes are 13 characters, letters and numbers only — no dashes or spaces, even where packaging prints them with separators. Use the QR scanner on your order page instead of typing; it removes the whole class of error. Step-by-step in our redemption guide.
Rate it "Not Working" in your purchase history first — that flags it on our side — then contact us. We replace it or credit your account. A delivered code cannot be returned for a change of mind, because delivery is immediate at your own request; the full terms are in our Refund Policy.
We take payment through Stripe (card) and PayPal, and never store card details. Prices are final and in euro; as a sole trader below the VAT threshold we are not VAT registered and charge no VAT.
Delivery is automatic: the moment payment confirms, your codes appear on screen, in your purchase history and on a dedicated order page carrying a scannable QR code for each one. There is no manual step in between, which is why there is nothing to chase if a purchase went through.
Every expansion in stock has its own page with a live price and card breakdown — start at all Pokémon TCG Live code sets, or read the full FAQ.