Refund Policy

Digital Products

All products sold on PokePatrikVault are digital codes delivered immediately. At checkout you confirm two things: that you want the codes delivered straight away, and that you understand this ends your 14-day right to withdraw from that purchase. Once you have confirmed both and the codes are shown to you, a delivered code cannot be returned or exchanged simply because you changed your mind.

If you do not give those confirmations, we cannot deliver immediately and your 14-day withdrawal right is unaffected.

A code that does not work is a different matter and is covered below.

Non-Working Codes

If a code does not work in Pokémon TCG Live, rate it as "Not Working" in your purchase history and e-mail us your order details.

What you get: we check the code against our records. If it was already used, expired or invalid when we sold it, you get a working replacement code for the same set, or a credit for what you paid for it, whichever you prefer. If we cannot supply a replacement within 14 days, you get the credit. We do this because the code was faulty, not as a goodwill gesture — a code that does not redeem is not the product you paid for.

We may decline where our records show the code was redeemed successfully, in which case we will tell you what we found.

Account Credits / Top-Ups

Unspent credit is refundable. E-mail us and we will return your unspent balance to the payment method you used, normally within 14 days. We may deduct the payment provider's fee on the original top-up where it was not already charged to you.

Credit already spent on codes is covered by the sections above. If a top-up went wrong on our side — charged twice, credited at the wrong amount — tell us and we will correct it regardless of how long ago it happened.

Payment Disputes and Chargebacks

Please contact us before raising a chargeback. Almost every dispute is quicker to fix directly, and a chargeback locks the funds for weeks while the provider investigates.

Raising a chargeback will not, by itself, get your account closed — that is your right and we will not punish you for using it. We may suspend an account where we have evidence of fraud, and we will tell you what that evidence is.

Contact

For refund requests, withdrawal notices or disputes:

Potenza Patrik
Via Mombasiglio 60, 10136 Torino, Italy
E-mail: [email protected]
VAT: Not VAT registered — no VAT is charged on these sales
Register: Not registered — sole trader (private individual)

We answer e-mail within 2 working days. For faster informal help, our Discord is also open — but e-mail is the channel of record for complaints, withdrawal notices and data protection requests.